Customer Success Manager

The role

Be the person a client can rely on once a workflow goes live. You’ll understand their goals, help their team use the system, and keep a clear view of what is working and what needs attention.

What you’ll do

• Help clients move from an initial deployment to regular use, with clear guidance and follow-up.
• Agree on useful measures with the client and report progress using evidence from their workflow.
• Coordinate questions and issues with engineering, keeping the client informed through resolution.
• Maintain a shared record of priorities, open decisions, and commitments.
• Identify additional work worth exploring and bring specific user feedback into product discussions.

What you bring

• Experience managing client relationships in software, implementation, or professional services.
• The ability to earn trust with both business leaders and day-to-day users.
• Comfort interpreting usage and outcome data, including recognizing when a claim needs more evidence.
• Strong organization, clear communication, and a record of following through when something goes wrong.

Experience helping teams adopt a new workflow, or supporting products with integrations and automation, would be useful.

About Olypsis

Olypsis identifies where AI can grow a business and builds custom agents to execute its playbooks. We work with clients to understand the process, build the software, and keep improving it once it is running.